general terms and conditions Schlossberghotel Greiz


  • automatically translated version. In case of dispute, only the German version is valid.  

  • If a third party has placed an order for a customer, he is liable to the hotel with the customer as joint and several debtor. The hotel may demand an appropriate advance payment from the customer and/or the third party. Subletting or subletting requires the written consent of the hotel. General Terms and Conditions other than those of the Schlossberg Hotel shall not become part of the contract, even if the Schlossberg Hotel does not expressly object to them. If other terms and conditions are agreed in the accommodation contract, these shall apply.
    The prices are determined by the price list valid at the time the service is provided. If fixed prices are stated in the confirmation of order and there is a period of more than 4 months between conclusion of the contract and provision of the service, the hotel is entitled to make price changes. If a minimum sales volume has been agreed and this is not reached, the hotel may demand 60% of the difference as profit, unless the customer proves a lower or the hotel proves a higher loss of profit.
    Reservations - including those in favor of a customer who is a tour operator - that initially bind only the hotel (options) shall be converted into firm bookings if the customer does not declare his or her withdrawal from the reservation within the period of time stipulated in the reservation contract. If no deadline has been agreed, withdrawal may be declared at the latest one month before the start of the service provision (received in writing by the hotel).
    A fee is payable for booked or rented rooms even if the reservation is cancelled by the customer later than 24 hours before arrival (§552 BGB). The hotel's saved expenses amount to 10% of the agreed price for overnight accommodation with or without breakfast, and 25% of the agreed price for package deals (accommodation plus meals and additional services in one sum). For other services (i.e. rental of conference rooms, additional services, in particular meals at events), the time of cancellation shall determine the amount of the Hotel's claim to reasonable compensation. This is set out in the hotel's order confirmation and the appendix to these Terms and Conditions. The customer reserves the right to prove lower damages and the hotel reserves the right to prove higher damages.
    The hotel reserves the right to demand an advance payment of 50 % of the agreed remuneration prior to commencement of the journey or on the day of arrival for bookings of 5 nights or more or of at least 10 rooms.
    The Customer shall notify the Hotel of the number of participants no later than 2 working days (48 hours) before the date of performance of the service. If fewer participants then arrive, the Customer shall pay after the notified number. If more participants arrive, payment shall be made according to the actual number of participants.

  • In the case of events that extend beyond the contractually agreed period, otherwise beyond 6 p.m., the Hotel may charge additional expenses, in particular for follow-up events and personnel.
    a) The Hotel shall endeavor to carry out wake-up orders with the greatest care.
    b) Messages, mail and goods consignments intended for the Customer's attention are handled with this care. The Hotel shall assume responsibility for the storage, delivery and, if desired, against payment - the forwarding of the same.
    c) Any items left behind by the customer will only be forwarded at the customer's request, risk and expense. The hotel shall store the items for six months and charge a reasonable fee for this. After this period, the items will be handed over to the local lost property office, provided there is a recognizable value.
    If the customer is provided with a parking space in the castle garage for a fee, this does not constitute a safekeeping contract. There is no obligation of the hotel to supervise.
    The hotel is liable for the diligence of a prudent businessman. Should disruptions or defects occur in the hotel's services, the hotel will endeavor to remedy such upon the customer's immediate notification. Irrespective of Item 7 and §§701 et seq. BGB (German Civil Code), the hotel is liable only in the event of intent or gross negligence on the part of the hotel's legal representatives. Any safekeeping requires express agreements. The customer may only offset, reduce or withhold payment in the event of undisputed or legally established counterclaims. Any liability on the part of the hotel - apart from §§ 701 ff. BGB - is limited to the amount of the agreed rental price. The limitation period for all claims of the customer is 6 months, calculated from the termination of the contract. This limitation of liability and short statute of limitations shall also apply in favor of the hotel in the event of breach of obligations in the initiation of the contract, positive breach of contract and tortious acts.
    In the event of force majeure (fire, strike, etc.), if the reputation of the hotel and its operation is jeopardized due to political or religious beliefs of the customer or other impediments for which the hotel is not responsible, in particular those outside the hotel's sphere of influence, the hotel reserves the right to rescind the contract without the customer being entitled to any claim, for example, for damages.
    The customer shall be liable to the hotel for any damage or loss occurring during the term of the contract, unless the damage or loss is within the hotel's sphere of responsibility or was caused by a third party and the third party actually pays compensation, which in each case must be proven to the customer.
    If, after the end of an event, not all of the customer's items are collected within 12 hours, they will be stored at the hotel, for which the customer owes a fee in the amount of the rent for the room used.
    The Customer shall obtain any official permits required for an event in good time at its own expense. It is the customer's responsibility to comply with public legal requirements and other regulations. He shall pay any levies payable to third parties for the event, in particular GEMA fees, entertainment tax, etc., directly to the creditor.
    Insofar as the hotel procures technical or other items (in particular for events) for the customer from third parties, it shall act in the name and on behalf of the customer; the hotel shall be liable for the careful treatment and proper return of the facilities, unless otherwise agreed, and shall indemnify the hotel against all claims of third parties arising from the provision of the facilities.
    The hotel reserves the right to charge a corkage fee for food and drinks brought along.

  • Newspaper advertisements, other advertising measures and publications that have a reference to the Hotel and/or that contain, for example, invitations to job interviews or sales events, generally require the written consent of the Hotel. If publication takes place without such consent and if essential interests of the Hotel are affected thereby, the Hotel shall have the right to cancel the event.
    Booked rooms are available to the customer from 15.00 hrs. They must be vacated by 11.00 a.m. on the day of departure at the latest. Unless a later arrival time has been expressly agreed, the hotel has the right to assign booked rooms to other guests after 6:00 p.m. without the customer being able to derive any claims from this. The customer does not acquire any claim to the provision of specific rooms or premises. If these are promised in the confirmation of order but are not available, the hotel is obliged to endeavor to find equivalent replacements in other properties.
    The place of performance and jurisdiction for both parties is the location of the hotel.
    Deviating agreements or collateral agreements must be in writing to be effective. Should individual provisions of the contract - including these Terms and Conditions - be invalid, this shall not affect the validity of the remaining provisions. The parties shall immediately replace the invalid provisions with valid provisions that come as close as possible to the invalid ones.
    Place of performance and jurisdiction for both parties is the location of the hotel.


Anhang der Allgemeinen Geschäftsbedingungen

The hotel's claim according to clause 4 of these terms and conditions is currently

Kalendertag vor der Veranstaltung    Anspruch des Hotels
bis 30 Tage vor Anreise Berechnung der Miete 8 %
bis 20 Tage vor Anreise Berechnung der Miete 30 %
bis 10 Tage vor Anreise Berechnung der Miete 50 %
bis 3 Tage vor Anreise Berechnung der Miete 70 %
bis 48 Stunden vor Anreise Berechnung der Miete 100 %


The amount of the rent is stated in the hotel's confirmation of order pursuant to Item 1.